![]() ![]() Solved! dropped laptop, cracked screen and can not view the items from this. Question Sony laptop has major crack in back and I'm afraid to close it now. Question Laptop With Broken screen and keyboard, how do I connect it to a external monitor? Or should I try to get in touch with ASUS and see what the cost would be to have the screen repaired? I'm not sure if I am still within the grace period to get the Black Tie Protection. Should I try going to Best Buy first and see what they are able to do? I have until the 24th of this month (currently the 22nd) for a gift return. ![]() ![]() What I need to know is what should I do to try and get the screen repaired? Obviously, it was user error that caused this problem, so I'm willing to live with the fact that I'll be paying some money and not have it covered under the manufacturer's warranty, and definitely not under Best Buy's protection plan since I did not buy it. She has barely had the laptop a month, and needless to say she is devastated and upset because it was a gift from me. I won't ever have to use that." Unfortunately, she had an accident and dropped the laptop, cracking what seems to be the inner glass of the screen. I did not get the Black Tie Protection because I thought, "Hey, she's responsible. I bought my girlfriend an ASUS laptop for Christmas from Best Buy.
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